Here are some of the questions about NOVACHEM
that come up most frequently in our conversations with plastics
processors:
What is NOVACHEM's history?
Will you come to visit our molding plant?
What is your policy on Blanket Orders?
Are you related to Nova Chemicals?
A: NOVACHEM is an innovative company specializing in purging products and technology. Headquartered in Bridgeport,
Connecticut, we service the thermoplastics processing industry
with a trained staff of sales, service and application
engineering personnel. Collectively, we represent a team with
many years of experience working alongside plastics processors to
resolve purging problems.
Purging is our only business. Since 1989, we have manufactured
and distributed what we are convinced are the most effective and
best supported purging products in the world! Our original
Novapurge Chemical Purging Compound product line set a new
standard for performance, quality and cost-effectiveness when we
entered the field. Our SuperNova™ Chemical Purging Compound
product line, introduced in 1992, brought additional benefits of
operator-friendliness, FDA regulatory compliance and ease of use
to the market.
In April 2001 we brought to the market our InstaPurge® Purging Compound. This commodity-grade purging material complements our SuperNova™ high-performance purging product line, thus allowing us to address all of our customers' purging needs.
NOVACHEM is proud to set the standard in purging products and
we plan to remain in this role by continuing to solve our
customers' purging problems with rapid response and high value
products.
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A: Unfortunately, it's not practical for us to visit each of
our customers. We are a small, highly specialized company and we
work with many hundreds of polymer processors
throughout the U.S.A. and internationally.
Our decade in the purging compound business has convinced us,
however, that it is completely feasible to provide effective
support for our purging products via our Web Sites or over the telephone. In fact,
it's even better for you the customer. If you have a question
concerning our products that is not answered fully on this Web
Site, a call to our toll-free number (1-800-762-3984) will get
you an immediate answer from your Tech Rep (or a prompt call back
with the answer). You don't have to wait for a salesperson that
is on the road to get around to returning his/her calls.
Our purging compounds and Internet/telephone support
have proven highly compatible. After you work with us for a
while, we believe you'll agree.
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A: When customers establish an order pattern over time that
indicates they have become regular users of our purging products, we act
to enhance further the value of our products to them by offering
to convert them to Blanket Order status.
Simply put, we discuss with the customer their projected usage
over the coming calendar year and extend to them the volume price
level that their aggregate usage over the year would
qualify for. For example, if we project usage of 110 lbs. per
month this would qualify the customer (with aggregate projected
usage of 1,320 lbs.) for our 1,100 lb. pricing. (For the savings
that would accrue with any specific product and volume level,
refer to the pricing information available in our Store – click on the ORDER button above to go there.)
Please note that we do not ask for a contractual commitment to
take the projected amount of product. We recognize that sometimes
circumstances change, so these blanket orders are "handshake"
deals based on mutually agreed usage projections derived from an
existing order pattern.
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A: We are not in any way affiliated with Nova Chemicals of Calgary, Alberta,
Canada. When we started in 1989, they were known Novacor and we all got along
just fine. Unfortunately, they chose to change their marketplace identity
to Nova Chemicals, thereby causing some confusion.
Neither are we related to any other entity named Novachem.
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